Frequently Asked Questions


What are the benefits to telepsychiatry?
o Telepsychiatry allows the client freedom to see a clinician on their schedule. No more factoring in commuting to the office, waiting in the waiting room, and hoping your appointment was not double booked. With telepsychiatry you can take care of your appointments and get back to enjoying your life.
Is telepsychiatry safe and secure?
o Absolutely. All data is encrypted through, your sessions are anonymous through, and none of your information is stored with They adhere to HIPAA, PIPEDA, and GDPR data privacy requirements. The communication is direct to your clinician. All information is stored in a secure Electronic Health Record that is the same for all in-person practices as well
Are all medications able to be prescribed via Telepsychiatry?
o Yes and no. There are certain standards that must be met prior to starting and continuing with certain controlled substances and this is something that can be discussed with your clinician. We also offer in office and concierge visits for cases that may require face to face sessions.
How soon can I get an appointment?
o Appointments are scheduled at least 24 hours in advance. We offer flexible timing for both early morning and late-night sessions. You can be assured that if you book an appointment that you will be the only one with that slot.
What if I need to cancel an appointment?
o We understand that life is unpredictable, and schedules can change in an instant. We aske that you cancel or reschedule your appointment at least 24 hours in advance out of courtesy to other clients and to the clinician. If you are unable to adhere to the 24 hour timeframe, a $50.00 fee will be billed. If there is an emergency that prevents you from attending your session, documentation will be required to waive the $50.00 fee.
How soon can I get my medication?
o Once you submit your Initial Intake forms the clinician will verify your current medications with your pharmacy as provided and with the NJ Prescription Monitoring Program. During your visit you will be asked to reverify your current medications and if the clinicians has any concerns these will be addressed. Once the appointment is finished your prescriptions will be called in or electronically sent to your pharmacy and should be ready later that day.
What if I need a refill on a weekend or prior to my appointment?
o Emergency refills are charged a $25.00 fee and will only be refilled until the time of your next appointment. You can request a refill through email, text, or voicemail by leaving your first name, last initial, and date of birth followed by the medication that needs to be refilled.
What if I am out of the state and need to make an appointment?
o Currently we are only able to see clients that are residents of New Jersey. If you are on vacation, we are still able to have an appointment. However, if you will need medication filled at a pharmacy outside of New Jersey there may be issues with insurance coverage or pharmacy acceptance. Clients have paid cash for medications in the past if their insurance would not cover an out of state fill.
My pharmacy/prescription plan called and told me I needed a prior Authorization before they will fill my medication. Is this something you can do?
o Prior authorizations are sometimes needed if a prescription plan will not cover a certain medication or if they feel other medications need to be trialed first. There is no standard for what does and does not cover a prior authorization as each company is different. If the clinician is required to submit a prior authorization an additional fee will be charged. For an electronic prior authorization, a $50.00 fee will be charged. For a prior authorization that requires a phone call or written letter, a $100.00 fee will be charged.
Do you provide forms for service animals?
o Currently, we are not able to provide letters or forms for service animals or therapy animals.
Do you provide letters for excused work absences, jury duty, or other events that may require a doctor’s note?
o Currently, we are not able to provide letters or forms for excused absences.
Do you fill out Med-1 forms for disability?
o Your clinician may use their discretion about filling out forms for disability. They may require a certain time frame to get to know you better and require an in-person visit to accurately fill out the form..