Frequently Asked Questions
I have failed numerous antidepressants, what are my options?
You are not alone in feeling frustrated and at a loss by not seeing progress on your current medication. Spravato is an isomer of Ketamine used in treatment resistant depression in conjunction with an oral antidepressant. Spravato is a nasal spray, administered in the office under the care of one of nurse practitioners. For more information check out https://www.spravato.com/
Do you offer Ketamine treatment?
Yes we do. We offer Ketamine nasal spray treatment in office for depression and anxiety as well as OCD and PTSD. Your clinician can create a treatment plan specific to your individual needs.
Do you offer Suboxone treatment and is it covered through my insurance?
Yes we do. We offer buprenorphine (suboxone, subutex, sublocade) treatment in conjunction with case management and brief psychotherapy to handle all aspects of your recovery. Treatment is covered by all insurances including medicaid. Please contact us to make an appointment.
What is Sublocade?
SUBLOCADE™ (buprenorphine extended-release): The first once-monthly buprenorphine injection designed to deliver therapeutic plasma concentrations for the treatment of moderate to severe opioid use disorder (OUD). You can find more information here: https://www.sublocade.com/
How soon can I get an appointment?
Appointments are scheduled at least 24 hours in advance. We offer flexible timing for both early morning and late-night sessions. You can be assured that if you book an appointment that you will be the only one with that slot.
What if I need to cancel an appointment?
We understand that life is unpredictable, and schedules can change in an instant. We ask that you cancel or reschedule your appointment at least 24 hours in advance out of courtesy to other clients and to the clinician. If you are unable to adhere to the 24 hour timeframe, a $100.00 fee will be billed. If there is an emergency that prevents you from attending your session, documentation will be required to waive the $100.00 fee.
How soon can I get my medication?
Once you submit your Initial Intake forms the clinician will verify your current medications with your pharmacy as provided and with the NJ Prescription Monitoring Program. During your visit you will be asked to reverify your current medications and if the clinicians has any concerns these will be addressed. Once the appointment is finished your prescriptions will be called in or electronically sent to your pharmacy and should be ready later that day.
What if I need a refill on a weekend or prior to my appointment?
Your clinician will prescribe you an adequate amount of medication until your next appointment time. If you need to reschedule a prescription may be able to be called in, depending on the medication, until your rescheduled appointment. We will not fill narcotic prescriptions before their due date.
What if I am out of the state and need to make an appointment?
Currently we are only able to see clients that are residents of New Jersey. If you are on vacation, we are still able to have an appointment. However, if you will need medication filled at a pharmacy outside of New Jersey there may be issues with insurance coverage or pharmacy acceptance. Clients have paid cash for medications in the past if their insurance would not cover an out of state fill.
My pharmacy/prescription plan called and told me I needed a prior Authorization before they will fill my medication. Is this something you can do?
Prior authorizations are sometimes needed if a prescription plan will not cover a certain medication or if they feel other medications need to be trialed first. There is no standard for what does and does not require a prior authorization as each company is different. We will work with your insurance company to complete any prior authorizations. You may also need to contact your insurance directly.
I read about Digital Medicine, is this something that is offered?
For the first time, there is a digital ingestion tracking system that provides you with an opportunity for an objective measure of your patients’ medication-taking patterns. Capturing objective data as well as patient-reported data can help inform treatment decisions and elevate patient engagement through a familiar tool—a mobile device. Found out more information at: https://www.abilifymycite.com/
Do you provide letters for excused work absences, jury duty, or other events that may require a doctor’s note?
Currently, we are not able to provide letters or forms for excused absences.
Do you fill out Med-1 forms for disability?
Your clinician may use their discretion about filling out forms for disability. They may require a certain time frame to get to know you better and require an in-person visit to accurately fill out the form..